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Nick Desai, the founder of Heal, said he has stepped down as CEO of the mobile healthcare firm that he founded.
In an interview with VentureBeat, Desai said that he would like to take a break and think about his next move after working hard at Heal for the past 6.5 years. He has been replaced at Heal by new CEO Scott Vertrees, who previously was a consultant and part of the advisory firm Javergo Partners.
Desai’s firm changed healthcare by recruiting doctors who would make house calls, making them available to visit people in their homes. During the pandemic, this kind of care and Heal’s telehealth options became critical ways to treat people, Desai said. Available in 11 states, Heal has served more than 250,000 patients, Desai said.
The company had to cut through a lot of red tape about physicians being allowed to cross interstate lines to provide care. Heal is available to 150 million Americans through 20 different insurance plans.
“It’s much more about operational execution now,” he said. “I’ve been thinking since last November that it’s time to take a step back.”
His wife Renee Dua will remain at the company and continue in her role as the chief medical officer. She recruits and oversees hundreds of doctors.
“The best thing about heal is serving patients, saving lives, but the most personally rewarding part was building a business with my wife, my best friend, and my partner,” Desai said.
About 85% of telehealth users come from households with an income over $150,000 — meaning much work remains in creating truly accessible, effective solutions that are equally and easily available to those who need it most, Desai said. That’s one of the issues that Desai is pondering now that he can be an entrepreneur again.
Desai said Heal transformed healthcare with innovative solutions like doctor house calls, one-touch telehealth, and upfront price transparency. The company raised more than $120 million from investors including Lionel Richie, Fidelity, Breyer Capital, and Humana.
As for Vertrees, Desai said, “The board felt comfortable with him very quickly. That enabled me to set March for leaving.”
Among the fans of Heal is Bobby Kotick, CEO of Activision Blizzard, which uses Heal to make sure that its 10,000-plus employees can get proper healthcare in the pandemic.
“It’s an interesting time to be stepping out and taking a breath out for six and a half years of 14 hours a day,” Desai said. “I’m excited. I’m home on a Friday at 2:30 p.m.”
Desai said the company’s revenues are growing but the company is not profitable yet. The net promoter score is in the 80s, meaning the customer satisfaction is high.
As for what he’ll do next, he said, “I’m an entrepreneur. I’m starting to think and to me the opportunity to innovate in healthcare is more exciting now even than it was six months or six and a half years ago, when my wife and I started Heal, right. Back then, we set out to change an industry and in the process, we created an industry, which is house calls and home-centric primary care. It is now being widely accepted as the best way to deliver healthcare. And we serve a lot of people and save lives and save healthcare costs at work with insurance companies and large corporations.”
He added, “But what I what I’m still thinking about is, if you look at the most successful companies that have had healthtech acquisitions or IPOs, these are companies that touch 10,000 or 100,000 or 500,000 lives. I’ve wondered who is going to create the platform that touches 10 million or 15 million lives in the way that Netflix does. It’s one of the fundamentals. There is no equality without healthcare. Who’s going to solve that problem?”
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